Privacy Policy

1. Introduction

Welcome to High Art Media LLC ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video and photo production services at highartmedia.com (the "Service"). By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us:

• Contact Information: Name, email address, phone number, and physical address
• Business Information: Company name, project details, and service requirements
• Payment Information: Billing details processed securely through our payment processors
• Communication Records: Emails, quote requests, and support inquiries

2.2 Project Data

• Media Files: Photos, videos, and other content created during production
• Project Specifications: Creative briefs, style preferences, and technical requirements
• Location Information: Shoot locations and venue details

2.3 Automatically Collected Information

• Website Usage: Pages visited, time spent, and navigation patterns
• Device Information: Browser type, operating system, and device identifiers
• IP Address: For security and geographic analysis
• Cookies: To enhance user experience and remember preferences

3. How We Use Your Information

We use the collected information to:

• Provide video and photo production services
• Process quotes and manage bookings
• Communicate project updates and deliverables
• Process payments and maintain financial records
• Send newsletters and promotional offers (with consent)
• Improve our services and customer experience
• Comply with legal obligations
• Showcase portfolio work (with permission)

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in our operations (e.g., cloud storage, email services)
• Subcontractors: Trusted professionals who assist with production (under confidentiality agreements)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a merger, sale, or acquisition

We never sell your personal information to third parties.

5. Data Retention

6. Data Security

We implement appropriate security measures including:

• SSL encryption for all data transmissions
• Secure cloud storage with access controls
• Regular security audits and updates
• Limited access to personal information
• Secure backup systems

7. Your Rights

You have the right to:

• Access: Request copies of your personal data
• Correct: Update or correct inaccurate information
• Delete: Request deletion of your personal data
• Object: Opt-out of marketing communications
• Port: Receive your data in a portable format

To exercise these rights, contact us at contact@highartmedia.com

8. Marketing Communications

With your consent, we may send you newsletters, promotional offers, and production tips. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

9. Cookies and Tracking

We use cookies to:

• Remember your preferences
• Analyze website traffic
• Improve user experience
• Enable certain website features

You can control cookies through your browser settings.

10. Third-Party Services

We use the following third-party services:

• Supabase: Database and authentication
• Resend: Email communications
• Stripe: Payment processing (when configured)
• AI Services: For enhanced post-production effects

These services have their own privacy policies governing the use of your information.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance.